Terms of Service

1. Who we are and what these terms cover

KenyLink ("the Platform", "we", "us") provides an online commerce platform that lets businesses ("Store Owners" or "Tenants") create online stores, lets service providers ("Providers") offer services through our marketplace, and lets customers ("Customers") browse, request, and buy products and services.

These Terms of Service form a binding agreement between you and KenyLink whenever you create an account, open a store, offer services, or place an order on the Platform or on any store powered by it.

2. Accounts

You must provide accurate information when creating an account and keep your login credentials secure. You are responsible for all activity under your account.

You must be at least 18 years old (or the age of majority in your country) to open a store or provider account.

We may suspend or terminate accounts that breach these terms, harm other users, or create legal or security risk for the Platform.

3. Stores and subscriptions

New stores start with a free trial. After the trial, continued use of paid features requires an active subscription on one of our published plans. Prices are shown before you subscribe; we will give notice before any price change takes effect.

Store addresses (subdomains) are activated by our team after signup — we aim to activate within 24 hours. Custom domains remain your property; you are responsible for your domain registration.

You own the content you upload (products, images, descriptions). You grant us a licence to host, display, and distribute that content for the purpose of operating your store and, where you opt in, promoting it on the Platform.

You are the seller of record for everything sold through your store. You are responsible for the accuracy of listings, the quality and legality of goods and services, order fulfilment, taxes, and complying with the consumer-protection laws of the countries you sell into.

4. Marketplace requests and providers

Customers may post requests; Providers may respond with offers. A contract for the underlying goods or services is formed directly between the Customer and the Provider or Store Owner — KenyLink is not a party to that contract.

Provider profiles are reviewed before activation. Verification badges indicate checks we have performed but are not a guarantee of performance.

5. Payments

Payments are processed by third-party payment providers (for example Stripe and mobile-money operators). By paying through the Platform you also agree to the applicable payment provider's terms.

Platform fees and commissions, where applicable, are shown in your plan or provider agreement. Payouts to Store Owners and Providers follow the payout schedule shown in your dashboard.

Refunds for purchases are handled by the store or provider you bought from, in line with their stated policies and applicable law.

6. Acceptable use

You may not use the Platform to sell illegal, counterfeit, stolen, or dangerous goods; to defraud or mislead; to infringe intellectual-property rights; to send spam; or to interfere with the operation or security of the Platform.

We may remove content or listings and suspend stores that we reasonably believe breach this section.

7. AI features

Some plans include AI-assisted tools (for example, generated product descriptions). AI output is a suggestion — you are responsible for reviewing it before publishing and for its accuracy and legality.

8. Intellectual property

The Platform, its software, design system, and branding remain our property. Your store content remains yours. Neither party gains rights to the other's trademarks except as needed to operate the service.

9. Service availability and changes

We work to keep the Platform available at all times but do not guarantee uninterrupted service. We may modify or discontinue features with reasonable notice where the change is material.

We may update these terms. If we make material changes we will notify account holders by email or in-product notice before the changes take effect. Continued use after the effective date constitutes acceptance.

10. Liability

To the maximum extent permitted by law, the Platform is provided "as is", and our total liability to you in any 12-month period is limited to the amounts you paid us in that period. We are not liable for indirect or consequential losses, or for the acts of Store Owners, Providers, or Customers.

Nothing in these terms excludes liability that cannot be excluded by law, including for fraud.

11. Termination

You may close your account at any time from your dashboard or by contacting support. We may terminate or suspend access for breach of these terms. On termination we will make your store data available for export for 30 days unless the law requires otherwise.

12. Contact

Questions about these terms: contact us through your dashboard or the support address shown on the Platform.